Cornavirus (Covid-19) Travel Advice
Cornavirus (Covid-19) Travel Advice
We care about you!
We care about you!
Italy opened its borders, after being in severe lockdown since the 12th of March, on the 3rd of June 2020 both to internal travel between regions as well as its external borders.
We prioritize your safety and health above everything. In recent months daily life has changed and traveling has become more complicated. We are closely monitoring the current global outbreak of coronavirus. We are aware that you will want to return to travel only if you feel safe. For this reason we take into account all the guidelines of the Italian Ministry of Health and the European Parliament so that you can travel safely to Italy. A note of caution: with rules changing so often please don’t take these as gospel but remember to double-check, particularly if something is crucial.
We encourage you to contact us for further information in relation to your intended travel plans or advice on alternative travel plans.
Below we gathered a list of frequent asked questions about main issues concerning your safety traveling to Italy and throughout Italy.
- People with a respiratory infection characterized by fever (over 37.5° C) should stay at the hotel and contact a doctor/their insurance company of their Health insurance.
Italian regional telephone information hotlines
- Persons subject to quarantine by order of the health authority are prohibited from moving from their esidence.
- Gatherings of people in public places or places open to the public is still forbidden. It is still mandatory to respect the recommended social distance of at least 1 metre between one person and another.
- Thorough hand, personal and environmental hygiene is recommended.
Body temperature can be taken before you are allowed access to flights, car rentals, villas and hotels. Entrance will be refused to those with a temperature over 37.5°C (99.5°F).
It is mandatory to wear a mask in the community setting in closed places that can be accessed by public, including public transport, and all the time when it is not possible to guarantee social distancing. Starting August 17, it is also mandatory to wear a face mask even outdoors, from 6pm to 6am, in all areas where there is a risk of gatherings and assembly.
The use of masks is not required in:
- children less than 6 years of age;
- disabled people that cannot wear a mask for a long period and their caregivers.
At least a meter is enforced.
All companies have adopted the deep-cleaned every 24 hours, passengers must wear face-masks and use hand-sanitiser regularly, there is no inflight service and their air-filtering service is the same as those used in hospitals.
On buses, long-distance coaches, ferryboats, ships and trains it’s always necessary to wear a mask, keep a safety distance to strangers and only take specified seats. The number of passengers may be limited.
In vehicle rental offices or equipment rentals you need to wear a mask, body temperature may be measured and you may be asked to sanitize your hands. There may be guided routes to avoid a gathering of people. In case of rental of bicycles, cars or other equipment, you may need to sanitize your hands or wear gloves.
People living together There are no limitations or measures in place when travelling by car if the passengers are all people who are living together.
Non-cohabiting people Non-cohabiting people can use a car for travel provided that:
- only the driver should be seated in the front of the car (the front seat intended for a passenger must not be used);
- a maximum of two passengers sit on the rear seat, leaving the central seat free;
- the driver and passengers must wear masks during the entire stay in the car;
If the car has several rear rows, the same provisions as previously illustrated apply: A maximum of two passengers per row seated on opposite sides of the seat, leaving the central seat free. If the car is equipped with a physical separator (plexiglas) between the front and rear row of the car, the use of a mask is not necessary but, in this case, the presence of the driver and only one passenger seated in the rear row is allowed.
The main guidelines are an attention to social distancing on pickup and drop-off (when hiring a car), and a strict cleaning procedure followed by the car being locked, stickered and the keys being cleaned and placed in an envelope.
At the moment the distancing rules still apply when travelling by car. In practical terms this means that, unless you all live together, no more than 3 people could travel in a normal sedan: the driver alone ahead, and two passengers in the rear seats at opposite sides. Masks must be worn inside the car. If you normally share living quarters – the obvious example might be parents and 2 children, but any group that live together normally, you can use a car customarily. For a small car (4 or 5 seats), the transport of a maximum of 3 people is allowed: A driver and two passengers sitting in the rear row and arranged on opposite sides.
When going into hotels, B&Bs, villa and apartments, body temperature may be measured and you may need to clean your hands with sanitizing gel. In communal areas and elevators, you need to keep a social distance of at least 1 meter (not necessary for members of the same family, people living together or staying in the same room). Masks must be worn in indoor communal areas, while are not requested outdoors. If you rent a villa as a group it is up to you to make the decision regarding distancing. It is assumed that if you have decided to holiday together than you have measured the risks and decided they are acceptable.
In an effort to reassure both employees and travelers that they are doing what they can to protect them against Covid-19, hotels are implementing new and improved cleanliness and hygiene processes.
Almost all hotels have adopted the “Safe Stay” guidelines that include: Hand sanitizers in key guest and staff entrances; Signs reminding recommendations for wearing, handlingand disposal of masks; Reporting Covid-19 cases; Staff protocols for hand-cleaning, safety and use of personal protective equipment; Use of disinfectants; Frequent cleaning of public and communal spaces; Enhanced guestroom, linen, towels and laundry cleaning; No-contact room service, limited buffet service, screened food displays, pre-packaged food; Social distancing reminders and rearranged furniture in public spaces; Use technology to reduce direct contact with guests; Encourage contactless payment; Limit van and shuttle services.
New processes for cleaning and hygiene, enhanced cleaning (high-touch areas, such as bathrooms, elevator buttons and remote controls, are disinfected and cleaned with a higher frequency); hand alcohol stations and disposable gloves are available in lobbies and by restaurants; all tables, menus and chairs in our restaurants are cleaned at a much higher frequency, and after each seating; physical distancing (limited the numbers of seats in our restaurants and public areas); distancing floor markers at the reception desk, by the elevators and in the restaurants, as well as signs reminding to keep a distance; revised food & beverage offerings.
The World Health Organization (WHO) has released the Operational guidelines for Covid-19 management in the accommodation sector. The private tourism accommodation providers are highly recommended to follow the operating guidelines to the greatest extent possible. These guidelines also help any authority involved in public health to respond to this public health event in hotels and tourism accommodation establishments, including the local health authorities, and national health surveillance and response system.
Dining inside is allowed, but masks must be used – so restaurants with outside dining space are preferred. When dining outside, the diners will need to leave space for the waiters to approach without encroaching on the one-meter distance rule.
You can normally go to restaurants, bars, pubs, pastry-shops and ice-cream parlors. Masks must be worn when you go inside and anytime you get up from your table. Body temperature may be measured at the entrance; you may be required to sanitize your hands; there may be different entry and exit routes. You need to wait to be accompanied to your table. Food and drinks can be ordered at the counter, but you need to keep a distance of at least one meter to other people. As for restaurants, reservation is recommended.
Pet owners should keep their pets on a leash when walking outside so as to be able to keep the “social distance” with other people.
Contactless payment methods are preferred and all tills, counters, etc will have perspex barriers to shield the workers of restaurants, caffes and hotel reception from the clients.
Before going into museums, archives and libraries, body temperature may be measured and you may be requested to sanitize your hands. Access may be limited to a maximum number of people: you need to wait in line for your turn keeping a safety distance and follow possible specified routes. Not all museums are open yet. It will take some time until they will open again. Booking might be necessary, timings vary and will be shorter, and the number of visitors will also be limited. Inside museums masks must be worn at all times, alcohol gel is available for regular hand-cleaning.
Audio guides are the best solution and highly encouraged to use. Italy Creative offers its clients the app POPGuide that can be used from your own device.
EU and non-EU citizens (if entitled to assisted health care in EU countries) traveling in Italy with the required certificate (European Health Insurance Card or a provisional replacement certificate) may obtain services required directly, free of charge – excepting the payment of an eventual co-pay (called ticket) – at a public hospital or facility covered in private agreement with the National Health Service. Non-EU citizens coming from countries not covered by the agreement are provided with health services that must be paid for in accordance with the relative scale of charges.
Although Italy is considered to have good healthcare, as with any trip, it’s recommended to get the right level of travel insurance protection in place when you book your trip. A good travel insurance policy for Italy should include cover for medical expenses, of up to a limit of around €5,5 million and flight cancellations. You will also need to ensure you are covered if you lose your luggage or passport, or they’re damaged or stolen. If you’re going skiing, you’ll need to ensure you get additional winter sports cover.
Italy is in the EU so it’s a good idea to take a European Health Insurance Card (EHIC) with you. It allows travellers access to free or discounted care in state-run hospitals or doctors’ surgeries in any EU country, plus a handful of others. It’s valid for five years and everyone can get their own, including children. EHIC isn’t a substitute for travel insurance, but it gives you the right to state medical treatment on the same terms as Italian nationals. One of the advantages of carrying and using an EHIC is that some insurance providers may waive your excess in the event of a medical claim. The cards are free. An EHIC expires after five years, so check the expiration date on all the cards in your household. When on holiday, keep the cards with you at all times – anything could happen, and you never know when you might require medical care abroad.
Please remember that if you travel against government advice you invalidate your insurance (i.e. you come to Italy when the government is advising against it) and if you don’t go on holiday out of anxiety but there is no official advice against it this is classed as ‘disinclination to travel’ and your insurance won’t cover you. Only if there is an official ban against travel you should be covered and you will be re-imbursed. If you’ve already bought insurance and the subsequently changes its advice for your destination, then you might have some cover, but you’ll need to check with your insurance provider. As countries begin to ease lockdowns and other restrictions, some have announced dates for opening their borders to international travellers.
For the foreign citizen who must apply for an entry visa, he is always obliged to take out a health policy that covers it from the risk of accident and illness. While, for those who enter Italy without an entry visa, there is no obligation but in this period it becomes necessary to have health coverage that can give the foreigner greater security and tranquility. It is not compulosry but highly recommended. The health insurance cover claims related to Covid-19 for emergency medical and repatriation costs in line with your chosen policy. However, other types of claims related to Covid-19, such as cancellation, vary by provider, so we encourage you to check your policy before purchasing.
The following resources are available to update yourself on the latest information and potential future impacts of coronavirus Covid-19
Here you’ll find recent updates and reliable information sources about the Covid-19 global pandemic. Some countries are easing out of lockdown and travel restrictions are lifted. The situation is still fluid with authorities and suppliers changing policies at a rapid pace. We’re doing our best to keep up with all the changes.
WORLD HEALTH ORGANIZATION
The New York Times
Other useful links
UNITED STATES OF AMERICA